(Walkelle)

We want you to love every pair you purchase from us. If something isn’t quite right, we’re here to help with an easy and transparent exchange and return process.

1. Eligibility for Exchange & Return

• Items must be unused, unworn, and in original condition
• Must be returned with original packaging (box, tags, and invoice)
• Requests must be made within 7 days of receiving your order

2. Exchange Policy

• Exchanges are allowed for:
  • Size issues
  • Defective or damaged items
  • Incorrect product received
• Exchange is subject to stock availability
• If the desired size/style is unavailable, you may:
  • Choose another product of equal value
  • Pay the difference for a higher-priced item

3. Return Policy

• Returns are accepted only if:
  • The product is defective, damaged, or incorrect
• We do not offer returns for change of mind
• Approved returns may be processed as:
  • Store credit, or
  • Refund (if applicable)

4. Refund Process

• Refunds (if approved) will be processed within 7–10 business days
• Refund method:
  • Original payment method, or
  • Store credit (depending on case)

5. Non-Returnable Items

• Products that show signs of wear or damage caused by use
• Items returned without original packaging
• Sale or discounted items (unless defective)

6. How to Request an Exchange or Return

1. Contact us via:
   • Instagram / WhatsApp / Email
2. Provide:
   • Order number
   • Clear photos of the product
   • Reason for exchange/return
3. Our team will guide you through the next steps

7. Shipping Costs

• Customers are responsible for return shipping charges
• In case of defective or wrong item, we will cover shipping costs

8. Important Notes

• Slight color differences may occur due to lighting and screen settings
• We reserve the right to رفض (decline) any request that does not meet our policy criteria

Need help?

Contact us at {contact@walkelle.com} for questions related to refunds and returns.